At
Boycott Watch, we have often shown how bad customer service may result in
boycotts, especially when companies do not respond to a customer's needs. A
video is now circulating that exemplifies this. A US Soldier fighting the war
on terrorism in Iraq was frustrated by how he was unable to get technical
support to make his command-post tent printer work, and how he was frustrated
because HP wanted to charge him for support.
On
Thursday August 3rd, 2006, Boycott Watch posted our story about this which
included the video, which we have since removed, and we commented about how HP
replied to our inquiry into this matter with a canned statement which we felt
was unsatisfactory at best. Our report resulted in an email from an HP employee
who wished to remain anonymous, and we respect such wishes, presenting us
evidence that HP replaced the out-of-warranty shot-up printer with a brand new
one at no charge.
As such, Boycott Watch is updating
our story. We applaud HP for going above and beyond the call of duty by
replacing the printer, something HP did not have to do because the printer was
not only out of warranty, but was shot to death, thus voiding any warranty,
period. HP was under no obligation to take any actions, but they did. More
businesses should follow HP's example.
While the US
Armed Forces are completely capable of purchasing a printer on their own, HP
has demonstrated their support and respect for our troops, and we thank HP for
their efforts to resolve this matter. |
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